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Frequently Asked Questions

Aeon Fantasy Home / Frequently Asked Questions

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Q
Which of the kidzooona and Fanpekka branches are currently open?
A
The most recent information regarding our opening status can be found at our Instagram accounts: @kidzooona_id and @fanpekka_id
Q
Is it compulsory to wear a mask when visiting kidzooona/Fanpekka?
A
Yes, all kidzooona visitors, both children and adults, are required to wear a mask and / or face shield when playing.
Q
How do kidzooona and Fanpekka ensure the adherence of social distancing rules?
A
In each kidzooona and Fanpekka branch, our staff has put square and cross signs to remind visitors of which areas can be occupied and which cannot. Our staff will also give verbal reminders to visitors.
Q
Is there any limitation on the number of visitors?
A
Yes, the limitation will be based on the area size of each branch, with the formula of 1 person per 6 square meter. Our cashier will count the number of visitors in and out to ensure the number of visitors does not exceed the limit.
Q
Is there any change in playing times due to Covid-19?
A
No, the playing times will still follow 1 hour/1 day tickets without any additional time limits. Visitors can still enjoy our playground during cleaning time .
Q
How do kidzooona and Fanpekka ensure the cleanliness of each branch?
A
kidzooona and Fanpekka staff will conduct cleaning time at least once every hour. All toys and equipment will be cleaned with alcohol spray.
Q
Are there any extensions for voucher and stamp card expiration?
A
Yes, we will keep extending the expiration of vouchers and stamp cards according to reopening schedule. Check out @kidzooona_id and @fanpekka_id on Instagram for the most up-to-date details.
Q
Are there any additional rules other than the use of mask and/or face shield as well as social distancing?
A
Rules in each branch might differ according to the local government. Check out @kidzooona_id and @fanpekka_id on Instagram for the most up-to-date details.
Q
Where can I find the price lists for kidzooona and Fanpekka?
A
The price lists for kidzooona and Fanpekka can be found on the “Store Location & Price List” page.
Q
Do the prices include guardian tickets as well?
A
For kidzooona, 1 ticket includes the entrance pass for 1 child and 1 guardian, while for Fanpekka the guardians need to buy separate tickets.
Q
How many guardians are allowed to enter kidzooona and Fanpekka?
A
There is no limitation to the number of guardians. However, every additional guardian in kidzooona will be charged IDR 30,000 and in Fanpekka IDR 50,000.
Q
Are children under 1 year old required to buy tickets?
A
No, children under 1 year old can enter free of charge and play all day with 1 guardian, as long as the children’s proof of age (example: identity card, birth certificate, newborn photos, etc.) can be shown to our staff.
Q
What are the requirements to become kidzooona and Fanpekka members?
A
kidzooona and Fanpekka memberships are not for sale. Customers need to collect point stamps from each transaction at kidzooona (10 stamps) and Fanpekka (35 stamps).
Q
What is the age range of kidzooona and Fanpekka visitors?
A
Children from 0 to 12 years old year are allowed to visit kidzooona and Fanpekka.
Q
Is it compulsory for guardians to accompany children?
A
Yes, children have to be supervised by at least 1 guardian (min. 17 years old).
Q
What do visitors need to wear when playing at kidzooona and Fanpekka?
A
Both children and guardian are required to wear socks insire kidzooona and Fanpekka. We also provide socks for sale.
Q
Are food and drinks allowed inside kidzooona and Fanpekka?
A
Yes, but only at the branches where there is a dedicated rest area . The list of branches with rest area can be seen on the “Store Location & Price List” page.
Q
What kind of facilities are available at kidzooona and Fanpekka?
A
Some branches of kidzooona and Fanpekka are equipped with toilet, nursery rooms, food & drinks stalls, etc. Please visit “Store Location & Price List” page for more details.
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